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Our Billing Policy
The following delineates our Billing Policy and applies to all clients of E-Platform Marketing, LLC. Pease review the following terms carefully. If you do not agree
to these terms then you should seek another provider. The terms "agency", “us”,, “we” or “our” refers to E-Platform Marketing, LLC which is the legal owner of
this website. The term "client", or “you” refers to the user, customer, or viewer of our website, company or Third Party vendors. The terms "agreement", "contract",
"plan", or "program" refers to any product, service or item for which monetary renumeration is due to our Company. Any questions or comments regarding this
document should be forwarded to our Customer Service Team.
Payments
All prices shown are in U.S. currency. We accept these forms of payment: Cash, Company Checks, Credit Cards via PayPal.
All payments are due no later than ten (10) business days past the date of the invoice. If you provide us your credit
card information, you are authorizing us to automatically charge your credit or debit card for charges that apply to your account. Any recurring charges will be
posted to your credit card until such time that you send a notice of intent to cancel services in accordance with our stated policy. You are responsible for updating
or notifying us, of any changes to your billing information (including, but not limited to card number, e-mail address, expiration date, billing address, or card status).
Customers not paying by credit card are to make payment of their balance due within fifteen (15) days of the invoice date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of
collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees. Accoounts that have services interrupted
may be subject to additional fees for the reinstatement of services.
Hosting and Web Services
We offer four billing intervals for hosting charges: monthly, quarterly (3 months), semi-annual (6 months) and yearly (12 months). The billing interval
begins on the activation date. Non-credit card payment methods are limited to semi-annual, annual or quarterly billing intervals. You may change your
billing interval at any time; however, the new billing interval will only take effect at the time of the next plan or service renewal. The initial cost of all
additional features added to an account are charged immediately. Future billing will coincide with your established billing interval. Any additional items,
services and their related setup fees are non-refundable.
Account Renewals
In order to insure uninterrupted service to your website and related services, all plans will automatically renew at the end of the plan's billing interval. Plan
renewal charges are based on the current rate on the date of renewal according to the service selected. Plans are renewed for the same billing interval. If
you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Invoices and Billing Statements
Invoices and billing statements are typically e-mailed. You are required to keep our Company informed of your contact e-mail address. Our company shall be held
harmless from any disruption of services due to our inability to contact you and receive timely payment . Clients needing to receive paper statements should advise
our Company at lest 30 days prior to the renewal date of any service.
Returned Check Fees
checks returned for insufficient funds, (NSF) shall require you to pay a $35 penalty and, at our discretion, may require that future payments be made with a certified
check or money order.
Credit Card Disputes &Chargebacks
We have a zero tolerance policy for chargebacks. Customers who dispute a credit card payment are subject to a fine, suspension, or account/services termination at
our discretion. A $75.00 processing fee will be assessed to all accounts that receive a chargeback. All fees and payments must be made in full prior to the reinstatement
of any services.
Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $40 downgrade fee. There is no upgrade fee for
upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and prior plans. Customers that
elect to change plans to a different operating system platform will be charged a $50 platform change fee and may be required to pay additional fees to
modify action scripts or coding for form mail or other functionalities.
Cancellations
Our plans will automatically renew until a plan is cancelled. Cancellation of services, unless specified otherwise in your written Agreement, must be made in writing and
delivered via a verifiable delivery service (i.e., FedEx, UPS, USPS, etc.) to our Company at least thirty (30) days prior to the renewal date of any services. This policy is
in place, in part, to prevent the unintentional disruption of services.
Our company reserves the right to not renew services for any client without stated cause. Our company will provide Clients at least ten (10) days notice of our decision to not renew
any services. It shall be the responsibility of the Client to transfer any files, directories, services, or other components to a new services provider.
Billing/Price Changes
Our policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle or next billing renewal date.
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