General Billing Policy

This general policy is applicable to all clients of E-Platform Marketing, LLC, including TigerSEO Internet Marketing clients. Pease review the following terms carefully. If you do not agree to these terms you should notify our Company to discuss your questions. The terms "agency", "us",, "we" or "our" refers to E-Platform Marketing, LLC which is the legal owner of this website. The term "client", or "you" refers to the user, customer, or viewer of our website, company or Third Party vendors. The terms "agreement", "contract", "plan", or "program" refers to any product, service or item for which monetary compensation is due to our Company. The specific terms and conditions of your signed Agreement with our company supersedes any conflicting terms mentioned here. Any questions or comments regarding this document should be forwarded to our Customer Service Team.

Payments All prices shown are in U.S. currency. We accept these forms of payment: Cash, Company Checks, Credit Cards via PayPal. Any recurring charges will be posted to your credit card until such time that you send a notice of intent to cancel services in accordance with our stated policy. You are responsible for updating or notifying us, of any changes to your billing information (including, but not limited to card number, e-mail address, expiration date, billing address, or card status). Accounts that are thirty (30) days past due may be suspended. All past due and unpaid balances may bee subject to formal collections. In the event of collection, Client will be liable for costs of collections including attorney's fees, court costs, and collection agency fees. Accounts that have services interrupted may be subject to additional fees for the reinstatement of services.

Hosting and Web Services Hosting, domains and website related services are billed on an annual basis. The initial cost of features added to an account are charged immediately. All items, services and related setup fees are non-refundable.

Account Renewals In order to insure uninterrupted service to your website or internet marketing services, all plans will automatically renew at the end of the plan's billing interval. Plan renewal charges are based on the current rate on the date of renewal according to the service selected. Plans are renewed for the same billing interval. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Invoices and Billing Statements Invoices and billing statements are typically e-mailed. Clients are required to keep our Company informed of your contact e-mail address. Our company shall be held harmless from any disruption of services due to our inability to contact you and receive timely payment. Clients needing to receive paper statements should advise our Company at least 30 days prior to the renewal date of any service.

Returned Check Fees Checks returned for insufficient funds, (NSF) may require a service fee of $35 and may require that future payments be made with a certified check or money order.

Credit Card Disputes &Chargebacks Clients are responsible for keeping their credit card payment information current. We are not liable for any problems from failed billing attempts due to expired credit card or billing information, or loss of services or ownership of web based assets that result from failed billing attempts. We are not responsible for any credit card or debit card problems with third party vendors or service providers.

Hosting Plan Changes Hosting plan on the same platform will be charged a $40 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and prior plans. Customers that elect to change plans to a different operating system platform will be charged a $50 platform change fee and may be required to pay additional fees to modify action scripts or coding for form mail or other functionalities.

Cancellations Our plans will automatically renew until a plan or program is cancelled. Cancellation of services, unless specified otherwise in your written Agreement, must be made in writing and delivered via a verifiable delivery service (i.e., FedEx, UPS, USPS, etc.) to our Company at least thirty (30) days prior to the renewal date of any services. This policy is in place, in part, to prevent the unintended disruption of client services.

Our company reserves the right to not renew services for any client with or without cause. Our company will provide Clients at least ten (10) days notice of our decision to not renew any services. It shall be the responsibility of the Client to transfer any files, directories, services, or other components to a new services provider.

Billing/Price Changes Our policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle or next billing renewal date.